Privacy Policy

Plain language about what we store when you shop with Bindu, why we store it, and how to have it removed.

What we collect

To deliver an order we need your name, phone number and delivery address. If you create an account we also store your e-mail address and a hashed password — we never store passwords in readable form.

When you place a cash-on-delivery order without an account, we generate an internal placeholder e-mail so the order has a stable reference. It is never used to contact you and never shared.

We keep the contents of your orders, your order history and any complaint you file. We do not store card numbers: online payments, when enabled, are handled entirely by the payment provider.

Why we collect it

Your phone number and address go to the courier so the parcel reaches you, and to our support team so they can call you back about a delivery or a complaint. Your order history lets you track parcels and lets us handle returns without asking you to prove what you bought.

We send order confirmation and dispatch messages by SMS. We only send marketing messages if you subscribed to the newsletter, and every one of those can be stopped by replying or writing to us.

Who we share it with

Couriers receive your name, phone number and delivery address — nothing else. SMS gateways receive your phone number and the message. Nobody else receives your personal data, and we never sell it.

Aggregated, non-identifying analytics about how the site is used may be processed by analytics providers. This does not include your address or phone number.

Cookies

We use cookies to keep your cart between visits, to keep you signed in, and to remember your region. These are required for the store to work. Analytics cookies, where present, are used only in aggregate and are not tied to your order history.

How long we keep it

Order records are kept for six years, which is the period we may need them for accounting and dispute resolution. Account details are kept until you ask us to delete the account. Newsletter subscriptions are kept until you unsubscribe.

Your choices

You can ask to see the data we hold about you, to correct it, or to have your account and its personal details deleted. Write to [email protected] from the e-mail address on the account, or call +880 16 2728 0575. We respond within five working days.

Orders already delivered cannot be erased entirely, because we are required to keep the transaction record — but we can remove your account and contact details from active systems.

Contact

Bindu Bangladesh, House 12, Road 7, Banani, Dhaka 1213. Questions about this policy: [email protected].