Exchange & Return Policy

How a return works

1. Initiate request. Contact us within 48 hours of delivery on WhatsApp or through the complaint portal with your order number.
2. Ship it back. Pack the item securely in its original packaging and send it to our Dhaka address. Keep your courier receipt.
3. Get resolved. Once received and inspected, your exchange or refund is processed within 5 - 7 business days.

📋 What can be returned?

💳 How refunds work

Cash-on-delivery orders are refunded by bKash, Nagad or bank transfer to the account you nominate, within 5 - 7 business days of us receiving and inspecting the item. Prepaid orders are refunded to the original payment method on the same timeline; your bank may take a further 3 - 5 days to post it.

Return courier charges are paid by the customer, except where the item arrived damaged, defective or was not the item ordered — in those cases we cover the return and the replacement delivery.

Delivery charges on the original order are not refundable unless the entire order is cancelled by us before dispatch.

↩ Start a return

The fastest route is the complaint portal, which gives you a reference number you can track. You can also reach us on WhatsApp at +880 18 9619 5448 or by e-mail at [email protected].

Returns are received at: House 12, Road 7, Banani, Dhaka 1213.